Shipping & Returns

SUPPLY & DELIVERY POLICY

Please note: Response and delivery may be slightly longer during the very busy BACK TO SCHOOL season from November to February. The supply of all goods from Amanda Johnson & Company is subject to availability from publishers / suppliers. Note that NOT ALL items listed on this site are continually held in stock. Should items you bought in our online store not be in stock, such items will be ordered from our supplier/s once your order has been placed, and payment has been received. Delivery dates will then be advised taking into consideration the longest delivery time, which will determine the most efficient delivery time of the entire order. Delivery times are subject to change. Special requests will be processed within 5 working days, subject to availability and receipt of payment. Delivery will be confirmed with you via email depending on method of delivery. Delivery of goods will be via COURIER or COLLECTION FROM OUR WAREHOUSE. All packages delivered by courier will incur a delivery charge, the value of which will be determined by the weight of the parcel, or a set cost, depending on the nature of the order.

RETURNS & REFUNDS POLICY

In cases of delayed availability, Amanda Johnson & Company will fully refund the customer should the order be cancelled due to the delay. This refund will be in full within 30 days, if not sooner. Cancellation of orders by the client for reasons other than delayed availability will only be considered at the discretion of Amanda Johnson & Company after a written request by the customer has been submitted via email to info@amandajohnson.co.za. Please note that a handling fee of 10% of the order value will be charged, should your request for cancellation be confirmed. Incorrectly supplied books or any other return will only be considered for exchange/replacement if Amanda Johnson & Company is given notification of the problem within 10 working days of receiving the book, and the book is returned in mint condition.  

Amanda Johnson & Company reserves the right to cancel any order / part of an order, without giving any reasons. In the event of this happening we will refund any money already paid in respect of that order, or part of that order.

PAYMENT OPTIONS

Payment for your purchase may be made via Visa or Master Card credit cards or by bank transfer into the bank account of Amanda Johnson & Company, the details of which will be provided on request. 

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